Refund & Cancellation Policy

1Policy Overview

At Tax Service Mitra, we are committed to delivering high-quality CA, tax, and compliance services with complete transparency. This Refund & Cancellation Policy explains the conditions under which refunds are granted, the process for requesting a refund, and the timelines involved.

We understand that circumstances change, and we aim to be fair and reasonable in all refund decisions. This policy applies to all services offered by Tax Service Mitra including GST, Income Tax, Company Registration, Compliance, AI Tools subscriptions, and all other professional services.

2Services Eligible for Refund

You may be eligible for a full or partial refund in the following situations:

Full Refund (100%) Eligible:

• Service has not been started and cancellation is requested within 48 hours of payment
• Duplicate payment made for the same service
• Payment made by error (wrong amount, wrong service)
• Tax Service Mitra is unable to deliver the service due to reasons within our control
• Service cancelled by Tax Service Mitra before commencement
• Technical failure during online payment resulting in double debit

Partial Refund Eligible:

• Work has commenced but is not yet complete — refund for the undelivered portion will be calculated based on actual work done
• Government application filed but rejected — professional fee may be partially refunded; government fees are non-refundable
• Retainer or package services where only some services have been utilised

3Non-Refundable Services & Situations

Refunds will not be provided in the following circumstances:

• Service has been fully delivered and completed as agreed
• Government fees, portal charges, stamp duty, or third-party costs already paid on your behalf
• Cancellation requested after 48 hours of payment AND after work has commenced
• Client provided incorrect, incomplete, or fraudulent information that led to rejection or additional work
• Client failed to provide required documents within the agreed timeframe, causing delays or failures
• Government authority rejected the application for reasons beyond our control (e.g., mismatch in government databases, policy changes)
• Change of mind after service commencement without any fault on our part
• Free services including AI Chatbot, Tax Calculators, Document Analyzer, and Blog Writer
• Consultation fees once the consultation has been provided

4Refund Summary by Service

The table below provides a quick reference for refund eligibility across our key services:

“Before Start” means within 48 hours of payment and before any professional work has commenced.

5Cancellation Policy

How to Cancel: You may cancel a service request at any time by contacting us via WhatsApp (+91-9135051086) or email (info@taxservicemitra.com). Please mention your name, service availed, and payment reference number.

Cancellation Windows:

• Within 48 hours of payment, before work starts: Full refund — no questions asked
• After 48 hours but before completion: Partial refund based on work completed. We will provide a detailed breakdown of work done and the refundable amount
• After service is fully delivered: No refund applicable

Cancellation by Tax Service Mitra: We reserve the right to cancel a service engagement with written notice in cases of non-payment, provision of false information, ethical conflicts, or force majeure events. In such cases, a pro-rata refund of unused fees will be processed.

6Government Fees & Third-Party Charges

Many of our services involve paying fees to government authorities and portals on your behalf. These charges are strictly non-refundable and include:

• GST Portal Fees: NIL (GST registration is free on the portal)
• MCA Portal Fees: Company/LLP registration government fees paid on MCA portal
• IP India Fees: Trademark application filing fees
• DGFT Fees: IEC Code application fees
• DSC Charges: Digital Signature Certificate issuance charges
• Stamp Duty: Any stamp duty paid for agreements or documents
• Notarisation / Apostille: Third-party charges for document authentication
• FSSAI Portal Fees: Food license application fees

7How to Request a Refund

To initiate a refund request, please follow these steps:

8Refund Timeline

Once a refund is approved and confirmed, the following timelines apply:

Refunds will only be processed to the original payment source. We do not process refunds to a different bank account, UPI ID, or person.

9Disputes & Grievances

If you are dissatisfied with our refund decision, we encourage you to raise a formal grievance:

• Step 1 — Internal Escalation: Email your grievance to info@taxservicemitra.com with subject “Refund Grievance”. We will respond within 5 business days with a detailed explanation
• Step 2 — Senior Review: If unsatisfied with the initial response, request escalation to our senior CA. We will review and respond within 7 business days
• Step 3 — Mediation: For unresolved disputes above ₹5,000, either party may request mediation before a mutually agreed mediator in New Delhi
• Step 4 — Legal Forum: Disputes not resolved through mediation shall be subject to the jurisdiction of courts in New Delhi, India

We are committed to resolving all refund disputes fairly and promptly. Our goal is your complete satisfaction, and we will always try to find a reasonable solution.

10Contact Us

For refund requests, cancellations, or any questions about this policy, please reach out to us. We aim to respond to all refund queries within 24 hours on business days.